Where do you ship?

Light Keepers Bookstore currently ships within the United States.

How much does shipping cost?

We offer free standard shipping on all orders.

How long does delivery take?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 4–7 business days. The total estimated delivery time is 5–10 business days from the date of purchase.

What is your order cut-off time?

Orders placed after 3:00 PM (CST) will begin processing on the next business day.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to update.

What if my tracking information has not updated?

Tracking updates can take up to 48 hours after shipment. If you continue to experience issues, please contact our customer support team.

Do you ship internationally?

No. At this time, we only ship within the United States.

What is your return policy?

You may request a return within 30 days of delivery. Returned items must be unused, and in their original packaging with all tags and accessories included.

Is return shipping free?

Yes. Approved returns include a prepaid return label at no additional cost.

How do I start a return?

Contact our customer support team with your order number and reason for the return. Once approved, we will provide return instructions.

Do you charge restocking fees?

No. We do not charge restocking or handling fees on approved returns.

Do you offer exchanges?

No. We do not currently offer direct exchanges. If you would like a different item, please return the original item and place a new order.

When will I receive my refund?

Refunds are processed within 7 business days after the returned item has been received and inspected. Refunds are issued to the original payment method used for the purchase.

What if I receive a damaged, defective, or incorrect item?

Please contact us within 30 days of delivery and provide photos of the item, packaging, and shipping label. We will review the issue and provide an appropriate resolution.

What payment methods do you accept?

We accept:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• JCB
• Maestro

Is my payment information secure?

Yes. All transactions are protected using SSL encryption and processed through secure payment gateways that comply with PCI-DSS standards.

Do you store payment information?

No. We do not store or have access to your credit card or payment details.

When will my payment be charged?

Payment is processed immediately after your order is successfully placed.

What currency do you use?

All prices and transactions are processed in U.S. Dollars (USD).

Can I cancel my order?

Orders may be canceled before 3:00 PM (CST) on the same day they are placed. Once an order has been processed or shipped, cancellation is no longer possible.

Can I change my order after it has been placed?

Please contact us as soon as possible. Changes may be possible if the order has not yet entered processing.

Contact Us

Shop Name: Light Keepers Bookstore
Shop Location: 525 Sanders Ave, Springdale, AR 72764, United States

Phone: +1 479-756-1123
E-mail: info@lightkeepersbookstore.us

Business Hours:
Monday - Friday | 11:00 AM – 06:00 PM

Time Zone: (GMT-06:00) CST (Chicago)

We are happy to assist with questions regarding orders, shipping, returns, payments, and general inquiries.